REFUND & RETURNS POLICY

Peptide Sciences (“Peptide Sciences,” “Company,” “we,” “our,” or “us”) is committed to maintaining the highest standards of quality, transparency, and customer service. Due to the specialized nature of research materials sold through our website, https://peptidesciencesc.com, all refunds, returns, replacements, credits, and related claims are governed by this Refund & Returns Policy.

By placing an order with Peptide Sciences, you acknowledge that you have read, understood, and agreed to the terms contained within this Policy.

1. RESEARCH USE ONLY NOTICE

ALL PRODUCTS SOLD BY PEPTIDE SCIENCES C ARE INTENDED STRICTLY FOR LABORATORY RESEARCH, ANALYTICAL TESTING, SCIENTIFIC INVESTIGATION, AND EDUCATIONAL PURPOSES ONLY.

Products offered by Peptide Sciences :

Are not intended for human consumption.
Are not intended for veterinary use.
Are not intended for medical treatment.
Are not intended for therapeutic applications.
Are not intended for diagnostic procedures.
Are not intended for cosmetic use.
Are not intended to diagnose, treat, cure, or prevent any disease.

Customers acknowledge that all purchases are made solely for lawful research purposes.

Because research compounds require strict quality controls, storage procedures, and chain-of-custody protections, special return and refund restrictions apply.

2. GENERAL RETURN POLICY

Due to the sensitive and specialized nature of research materials, Peptide Sciences generally does not accept returns once products have left our facility.

Upon shipment, we can no longer guarantee:

Product integrity
Storage conditions
Environmental exposure
Chain-of-custody security
Handling procedures

To protect the quality of products supplied to all customers, returned research materials are generally not eligible for restocking or resale.

3. PRODUCT INTEGRITY PROTECTION

Research compounds may be highly sensitive to:

Temperature fluctuations
Light exposure
Humidity
Improper storage
Physical contamination
Mishandling

Because we cannot verify how products were handled after delivery, returned products may be destroyed or disposed of in accordance with applicable procedures.

Customers acknowledge that product integrity requirements are a fundamental reason for our return restrictions.

4. ELIGIBLE REFUND CIRCUMSTANCES

Refunds, credits, or replacements may be considered under limited circumstances, including:

Incorrect Product Received

If the product delivered materially differs from the product ordered.

Damaged Shipment

If products arrive visibly damaged as a result of shipping.

Missing Products

If products are missing from a completed shipment.

Fulfillment Error

If an order is incorrectly fulfilled due to an internal processing error.

Inventory Unavailability

If an order cannot be fulfilled due to inventory limitations after payment has been accepted.

Verified Manufacturing Defect

If our quality assurance review determines that a product contains a verified manufacturing defect.

All claims remain subject to investigation and approval.

5. NON-REFUNDABLE CIRCUMSTANCES

Refunds, replacements, credits, or returns will generally not be approved for:

Improper product storage
Customer negligence
Mishandling
Laboratory accidents
Experimental failures
Research outcomes
Data interpretation
Changes in customer needs
Ordering mistakes
Import restrictions
Customs delays
Customs seizures
Government actions
Regulatory confiscation
Failure to understand local laws
Human consumption
Veterinary administration
Unauthorized applications

6. NO GUARANTEE OF RESEARCH RESULTS

Peptide Sciences makes no representations or warranties regarding:

Experimental outcomes
Research success
Scientific conclusions
Laboratory findings
Reproducibility of results

Research outcomes may vary due to:

Laboratory conditions
Equipment calibration
Experimental design
Investigator methodology
Storage practices
External variables

Requests for refunds based upon research outcomes, expected findings, or scientific results will not be approved.

7. CLAIM REPORTING REQUIREMENTS

Customers must report eligible issues promptly.

Unless otherwise required by law:

Damaged Shipments

Must be reported within forty-eight (48) hours of delivery.

Missing Items

Must be reported within seven (7) calendar days of delivery.

Incorrect Products

Must be reported within seven (7) calendar days of delivery.

Delivery Issues

Must be reported within fourteen (14) calendar days of the expected delivery date.

Claims submitted outside these periods may be denied.

8. REQUIRED CLAIM DOCUMENTATION

To facilitate review, customers may be required to provide:

Order number
Full name
Email address
Shipping address
Product information
Photographs of packaging
Photographs of products
Tracking information
Description of the issue

Failure to provide requested documentation may delay or prevent resolution.

9. INVESTIGATION PROCESS

All claims are reviewed individually.

Our review process may include:

Shipment verification
Tracking review
Inventory review
Packaging review
Quality assurance review
Fraud prevention review
Customer communication

Submission of a claim does not guarantee approval.

Peptide Sciences C reserves sole discretion regarding claim determinations.

10. REPLACEMENT SHIPMENTS

In certain situations, Peptide Sciences may elect to provide a replacement shipment instead of issuing a refund.

Replacement decisions may depend upon:

Product availability
Claim circumstances
Verification results
Shipping status
Quality assurance findings

Approval of one replacement request shall not create an obligation to approve future requests.

11. STORE CREDIT

At our discretion, eligible claims may be resolved through:

Store credit
Account credit
Product replacement
Partial refund
Full refund

The selected remedy will depend upon the circumstances of each claim.

12. REFUND PROCESSING

Approved refunds will generally be issued to the original payment method used during purchase.

Refund processing times may vary depending upon:

Banking institutions
Payment processors
Credit card providers
Currency conversion procedures
Fraud review procedures

Most approved refunds are processed within five (5) to ten (10) business days after approval, although actual timelines may vary.

13. INTERNATIONAL ORDERS

International customers acknowledge that cross-border shipments may be subject to:

Customs inspections
Regulatory review
Import restrictions
Duties and taxes
Government actions

Customers remain solely responsible for understanding import requirements within their jurisdiction.

Refunds are generally not available for:

Customs delays
Customs seizures
Import refusals
Government confiscation
Regulatory restrictions

14. CHARGEBACK POLICY

Customers are encouraged to contact us directly before initiating a payment dispute or chargeback.

Many issues can be resolved more efficiently through direct communication.

Peptide Sciences reserves the right to contest chargebacks that are:

Fraudulent
Misleading
Unsupported
Contrary to published policies

Documentation may be submitted to financial institutions during dispute investigations.

15. FRAUDULENT CLAIMS

Any attempt to obtain refunds through false statements, fabricated evidence, misuse of payment systems, or fraudulent conduct may result in:

Claim denial
Account suspension
Account termination
Order cancellation
Legal action where permitted by law

We reserve the right to maintain records relating to suspected fraudulent activity.

16. LIMITATION OF REMEDIES

To the fullest extent permitted by law, any approved refund, replacement, credit, or corrective action provided by Peptide Sciences shall constitute the sole and exclusive remedy available to the customer.

Peptide Sciences shall not be liable for:

Research expenses
Laboratory costs
Lost data
Experimental delays
Lost profits
Business interruption
Indirect damages
Consequential damages
Special damages

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, total liability arising from any order shall not exceed the amount paid for the affected product or order.

This limitation applies regardless of the legal theory asserted.

18. FORCE MAJEURE

Peptide Sciences shall not be responsible for delays, failures, or inability to provide refunds, replacements, or services resulting from circumstances beyond our reasonable control, including: